Wholesale Partner Policies

1. Wholesale Replacement & Defective Product Policy

At C&D Beauty, we stand behind the quality of every product we ship. We are committed to making things right when a genuine product defect occurs, and we ask that our boutique partners uphold the same standard of care when getting our products into the hands of their customers.

What We Cover

We will replace any product that arrives to you defective or damaged, at no cost to the boutique. Replacement requests must be submitted within 14 days of the boutique receiving their order. Any claim submitted outside of this window will not be eligible for replacement.

What We Do Not Cover

We are unable to offer replacements for:

  • Products that have been held in boutique inventory for more than 14 days from the delivery date

  • Damage that occurs during the boutique's own fulfillment process to their customer

  • Products returned by a customer to the boutique

  • General wear, customer misuse, or change of mind

Packaging Responsibility

C&D Beauty ships all orders in protective packaging designed to keep products intact. Once an order is received by the boutique, the boutique assumes full responsibility for the safe fulfillment of that product to their customer. We strongly advise against shipping fragile items such as pressed powders and eyeshadow palettes in poly mailers. Damage resulting from insufficient packaging on the boutique's end is not covered under this policy.

How to Submit a Claim

To request a replacement, please email support@cdbeautyllc.com with the following within 14 days of receiving your order:

  1. Your order number

  2. Photo or video of the defective product

  3. A brief description of the issue


Claims submitted without supporting documentation cannot be processed.

A Note From Us

We value every boutique partner in the C&D Beauty family and we never want a defective product to reflect on your business. This policy exists to protect both of us and to ensure we can continue offering replacements quickly and fairly for situations that truly warrant it.

 

 

2. Minimum Advertised Price (MAP) Policy

C&D Beauty LLC has established this Minimum Advertised Price policy to protect the value of our brand, ensure a fair and consistent marketplace for all boutique and wholesale partners, and maintain the premium positioning of our products.

This policy is adopted unilaterally by C&D Beauty LLC. It is not negotiated with, and does not require agreement from, any retailer. Retailers remain free to sell C&D Beauty products at any price they choose; this policy governs only what price may be advertised, not what price may be charged at checkout, in-store, or through private offers.

Products Covered

This policy applies to all current C&D Beauty products sold through authorized wholesale and boutique partners. Current MAP pricing by SKU is provided in our pricing sheet and is subject to change with notice.
If you need a copy of our pricing sheet, please email us at support@cdbeautyllc.com

What Counts as "Advertised"

MAP applies to any public advertisement or display of price, including but not limited to:

  • Retailer websites and online storefronts

  • Social media posts, stories, and ads (Instagram, TikTok, Facebook, etc.)

  • Email and SMS marketing

  • Print materials, catalogs, and signage

  • Third-party marketplaces (Amazon, TikTok Shop, etc.)

  • Live selling events (CommentSold, TikTok Live, Instagram Live) where a price is verbally stated or displayed on screen

What Is Not Restricted

  • The actual transaction/checkout price a customer pays

  • In-cart discounts, coupon codes, or private/members-only pricing not publicly advertised

  • Bundling offers, provided the individual product price is not advertised below MAP

  • "Call for price" or "add to cart to see price" listings

Enforcement

Violations of this policy may result in:

  1. First violation: Written notice and request for correction within 7 business days

  2. Second violation: Temporary suspension of wholesale ordering privileges

  3. Continued violations: Termination of the wholesale partnership

C&D Beauty reserves the right, at its sole discretion, to decline future orders from any partner who does not comply with this policy.

Questions

Wholesale partners with questions about current MAP pricing or this policy should reach out to support@cdbeautyllc.com.

 

Last updated: July 28, 2026